I currently apply AI technologies including machine learning, cognitive computing and Watson services to the IBM Support business, with IBM Transformation and Operations. A bio is on Medium https://medium.com/@michael.mccawley/about-mike-mccawley-516b03c77d6e

Previously at IBM I was an eSupport Architect and the architect of Enterprise Search, from a Rational Software / Software Engineering heritage.

I have a BSIT from the University of Massachusetts and did work on information retrieval.